Reading the Room: What Two Decades in the Umpire's Chair Taught Me About Event Operations

Twenty years chair umpiring tennis at Grand Slams and the Olympics teaches you something about running high-stakes moments - reading pressure, deciding under uncertainty, and building teams that stay composed when it matters most. Richard Haigh, now Director of European Business Development at IntelliEvent, brings those hard-won lessons from the umpire's chair to the world of corporate event operations. A session for anyone who's ever stood in the back of a room when something was about to go sideways.